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Reviews

Integrated Media Systems strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 703-420-5434.

"Kevin and his team are a pleasure to work with, we had great communication throughout the process and they did a phenomenal job."

We were recently introduced to Kevin Wells and Integrated Media Systems on a basement remodel in Ashburn. Kevin and his team are a pleasure to work with, we had great communication throughout the process and they did a phenomenal job. I highly recommend Integrated Media Systems and look forward to our next collaboration.

NCH Home Solutions
      "Kevin and his team are a pleasure to work with, we had great communication throughout the process and they did a phenomenal job."

      We were recently introduced to Kevin Wells and Integrated Media Systems on a basement remodel in Ashburn. Kevin and his team are a pleasure to work with, we had great communication throughout the process and they did a phenomenal job. I highly recommend Integrated Media Systems and look forward to our next collaboration.

      NCH Home Solutions
      "Everything looks and sounds great. I have been waiting my whole life for a system like this, and Tom and his company did not let me down. I wish I could give more than 5 stars."

      I went to IMS knowing that I wanted a quality system for my soon-to-be retirement home that would not bust my budget, but frankly I was overwhelmed by the sheer volume of options, information and opinions. Owner Tom Wells took the time to meet with me personally to determine my wants and budget, which were refined over the course of several weeks. It turned out that I didn't need some stuff that I thought I would, and there were other things Tom suggested that I was unaware of that made a whole lot of sense. Complicating the matter was the fact that the project house is located in Rehoboth Beach, Delaware. It didn't matter. Tom came to the project site personally to check it out. After the gear was ordered and started coming in, his technicians made trips as necessary to fish wires and install a multi-room audio system and integrated everything with a couple of televisions, one of them a weatherproof outdoor model on a rolling stand to go along with the 8 satellite + sub-woofer exterior speaker package. I also got an upgraded wifi system and intelligent thermostats. All of this is unified with a user-friendly control system that even my technology-adverse wife can operate, remotely if necessary. I can't say enough how happy we are. The installation crews from IMSVA were polite and professional. Everything looks and sounds great. I have been waiting my whole life for a system like this, and Tom and his company did not let me down. I wish I could give more than 5 stars.

      Jeff.
      "Eric (our technician) was exceptional. Really easy to work with, extremely knowledgeable, on-time, and fixed our problem quickly."

      Eric (our technician) was exceptional. Really easy to work with, extremely knowledgeable, on-time, and fixed our problem quickly. Can't say enough good things about the experience we had.

      Patrick F.
      "They are always very responsive when I have questions or issues with my system."

      Everyone at Integrated Media is very professional and helpful. They are always very responsive when I have questions or issues with my system. I highly recommend them!

      Cindy L.
      "IMS is the go-to company for AV solutions and home automation. They consolidated my whole home setup into a Savant system that controls everything."

      IMS is the go-to company for AV solutions and home automation. They consolidated my whole home setup into a Savant system that controls everything. It's reliable, easy to use, and just plain cool. IMS is extremely responsive, fairly priced, and easy to work with. I plan on using them for all future projects, and highly recommend you reach out to them if you have any AV, security, or home automation projects in mind.

      David S.
      "I have been working with IMS for almost 20 years and they have never disappointed me.."

      I had a major upgrade of my A/V system and my home automation system. Before installing the new 4K TVs, IMS tested them out to ensure compatibility with the new home automations system at their offices, and installed all the equipment and software upgrade with great diligence and professionalism. I am very demanding and focus on details associated with my system and the I was very impressed with the care, diligence and professionalism that IMS demonstrated to ensure my complete satisfaction. I have been working with IMS for almost 20 years and they have never disappointed me. I recommend them without any reservation.

      Armeane C.
      "We have used IMS over the years on several projects. They have installed a home theater (AV equipment, chairs, and Lutron shades)."

      We have used IMS over the years on several projects. They have installed a home theater (AV equipment, chairs, and Lutron shades). They upgraded and installed our home sound system, and installed/replaced TVs. Jay Pigeon has been our primary contact. Jay is highly responsive, knowledgeable about our household needs, and presents several options with pros and cons for discussion. We wouldn't consider using anyone other than IMS for our home technology needs.

      Pat F.
      "I have had the fortunate experience of dealing with Jay Pigeon and Integrated Media Systems in two recent luxury apartment community projects. Jay knows his stuff, is reachable around the clock, has tremendous patience, and works so well."

      I have had the fortunate experience of dealing with Jay Pigeon and Integrated Media Systems in two recent luxury apartment community projects. Jay knows his stuff, is reachable around the clock, has tremendous patience, and works so well with not only the ownership representatives but also the miscellaneous contractors (electrical contractors, cable contractors, broadband consultants, IT representatives, and even framing and drywall contractors). So refreshing to have a subcontractor who focuses on solving the problems rather than getting bogged down in who is to blame for setbacks. We have a cutting edge AV system with sophistication and practicality at both these luxury communities with clear instruction for all our staff to guide and coach residents. While it is rare that we need to call IMSVA for issues, when we do they are right on it with calm, helpful support. I so look forward to the next opportunity to work with Jay on a new project. Top notch, 5 stars.

      Mike O.
      "As a small business owner, I was and remain fortunate to rely upon Integrated Media Systems (IMS) for my technology solutions."

      As a small business owner, I was and remain fortunate to rely upon Integrated Media Systems (IMS) for my technology solutions. I first depended upon IMS for the installation and management of advanced telecommunications, security, and multi media systems for my new state-of-the-art office. From initial consultations with evaluation of my business' needs through project implementation, IMS was an incredible resource resulting in cost effective mission targeted solutions. IMS Owner Tom Wells and his devoted team were, and are, dedicated to meeting and exceeding my business' technology needs. Long after project completion, IMS has been available to fine tune the systems with their only goal being excellent client service. IMS has provided my business the best in tech with a rare commitment to excellence before and after the project. I could not be more delighted with IMS and will continue to value their service.

      William C.
      "We have used them for sound systems, television systems, etc. and their service is outstanding. Highly recommend."

      We have used them for sound systems, television systems, etc. and their service is outstanding. Highly recommend.

      Lee D.
      "Richard was great."

      Richard was great.

      Hussein D.
      "Richard and Eric provided excellent service. Love our Savant system."

      Richard and Eric provided excellent service. Love our Savant system.

      Dale M.